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Welcome to the We are Geekin’ Marketplace (https://marketplace.wearegeek.in). Because our platform connects buyers directly with independent Mauritian creators and vendors (“Sellers”), our refund policy is designed to be fair to both parties while ensuring your funds are protected.
When you make a purchase on our marketplace, your payment is processed securely via Peach Payments. We do not release your money to the Seller immediately. We are Geekin’ holds the funds in trust until the Seller provides valid proof of dispatch or delivery. If a Seller fails to ship your item, your money is safe, and you are guaranteed a full refund.
You are eligible to request a full refund or return under the following circumstances:
Non-Delivery: The Seller fails to ship the item, or the item never arrives and the Seller cannot provide valid proof of dispatch/tracking.
Significantly Not As Described: The item you received is materially different from the Seller’s photos or description (e.g., you ordered a blue t-shirt and received a red mug, or the item is the wrong size/model).
Damaged on Arrival: The item arrived broken or defective. (Note: You must provide clear photographic evidence within 48 hours of delivery).
Because you are buying from independent creators, the following scenarios are generally not eligible for refunds, unless the individual Seller explicitly agrees to it:
“Change of Mind”: You decided you no longer want the item after it has been shipped.
Custom or Personalized Items: Any item that was custom-made, commissioned, or personalized specifically for you cannot be returned or refunded.
Digital Goods: Downloadable items, digital art, or gift cards are strictly non-refundable once the files have been accessed or sent.
Minor Variations: Handmade items may have slight variations in color or texture compared to digital photos. These are not considered defects.
If you experience an issue with your order, please follow these steps:
Step 1: Contact the Seller. Always reach out to the Seller first via the platform. Our creators are passionate about their work and will usually resolve issues (like sending a replacement) quickly and amicably.
Step 2: Escalate to We are Geekin’. If the Seller does not respond within 3 business days, or if you cannot reach an agreement, you may escalate the issue to our Support Team.
Step 3: Investigation. We are Geekin’ will step in as a mediator. We will review the communication, photographic evidence, and shipping tracking numbers.
Step 4: Resolution. If we determine the claim is valid under Section 2 of this policy, we will cancel the payout to the Seller and process a refund directly back to your original payment method.
Note: Once We are Geekin’ triggers a refund, it may take 5 to 10 business days for the funds to appear on your bank or credit card statement, depending on your bank and Peach Payments’ processing times.
If an item needs to be returned to the Seller:
Seller’s Fault: If the item was damaged, defective, or the wrong item was sent, the Seller is responsible for covering the return shipping costs.
Approved “Change of Mind”: If a Seller graciously accepts a return for a reason outside of our mandatory criteria (like a size exchange), the Buyer is responsible for organizing and paying for the return shipping.
The item must be returned in its original, unused condition. The refund will only be processed by We are Geekin’ once the Seller confirms they have received the returned item in good condition.
You must report Damaged on Arrival items within 48 hours of receiving the delivery.
For all other issues (Non-delivery, Not as described), you must open a dispute within 14 days of the expected delivery date. Claims made after this period will be closed, as the funds will have already been permanently released to the Seller.